Process Maps
The full approved workflow for each module — every process is tied to a Job ID and passes through defined approval stages, from job creation through to payment and payroll.
Central Integration — everything around the Job ID
MASTER01Job Created
02Crew + Assets + Rental + Storelinked to job
03Service TicketOp / Kuwait / Manpower
Invoice → Payment
from approved ticket
Bonus → Payroll
role-based
Incident/HSE → Deduction
if any
Contract Utilization
auto update
Management Report
full traceability
Job Lifecycle
JOB01Create Draft
02Dept + Customer + Contract
03Package + Service
04Well/Rig + Tech details
05Resource Assignmentcrew/assets/rental/store
APPROVAL ROUTING
1
Save Draft / Submit for Approval
✓ Approve
2
Department Head Review
✓ Approve
3
Operations Manager Review
✓ Approve
4
Job Approved
Ready
After approval: Dispatched → Completed → Closed. An approved job becomes the source for service tickets, store issue, bonus and invoices.
Service Ticket — 3 Types
TICKET01Approved Job
02Select Type
Contract Setup Loads
format/rate/category
Operation Ticket
items/qty/rate → NPT → attach
Manpower Ticket
employee → days/hours → rate → sheet
Kuwaitization Ticket
period → quota/% → amount → docs
Submit → Operations Approval (return with remarks, or approve) → Ticket Approved & Locked → utilization updated. Available for invoice, bonus, reports. (Old tickets keep their old format/formula — version control.)
Store Request & Issue
STORE01From Job Page
02Item + Qty + Priority
03Validate Stock
Store Decision
Approve Full
Partial + Balance
Reject + Reason
Pending — Ordered
Purchase Required
Issue: against Job ID → inventory deducted → cost posted to job cost → issue voucher → job history updated. Return: against same Job ID → inventory restored → return voucher → final balance shown.
Incident / HSE
HSE01Create from Job/Ticket
02Details + People + Assets + Class + Photos
03HSE Investigationroot/corrective/preventive
Commercial Impact?
Yes → NPT/Deduction
file note → link ticket → apply to invoice
No → No Impact
proceed to closure
Closure: complete action items → HSE approval for closure → incident closed → history linked to Job/Ticket.
Invoice & Payment
FINANCE01Select Approved Ticket
02Validate: not invoiced
03Generate Invoicejob/ticket/amount/deduct
04Finance Review
05Send to Customer
PAYMENT RECONCILIATION
Full Payment
mark received
Partial Payment
update balance pending
Record remittance no./amount → attach payment proof → reconciliation complete.
Bonus & Payroll
PAYROLL01Approved Job/Ticket
02Identify Eligible Crew
03Bonus Rule + per-employee
Duplicate Check
same job/ticket
05Generate Bonus
APPROVAL LADDER
1
HR Review
✓ Approve
2
Department Head Review
✓ Approve
3
Management Review
✓ Approve
4
Bonus Approved
Ready
Payroll: select payroll month → post → shows Job/Ticket/Bonus reference → finalized → bonus locked, cannot be posted twice.
Contract Utilization & Thresholds
CONTRACTContract setup: master → packages → ticket categories → rates & formulas → utilization limits → threshold alerts.
Operation Util.
qty → value → balance → %
Kuwaitization Util.
required/achieved → amount → %
Manpower Util.
count → days/hours → amount → %
01Contract Utilization Dashboard
Threshold Check
80%
≥ 80% → Alert Management
< 80% → Continue Tracking